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MEDIATION
ALTERNATIVE DISPUTE RESOLUTION
An arbitration is a process of resolving a dispute through an impartial adjudicator of the parties choice whose decision the parties to the dispute have agreed, or legislation has decreed will be final and binding.
CONCILIATION
Alternative Dispute Resolution is a means of achieving a mutually acceptable solution to disputes; agreed to by the parties without resort to court litigation. It is achieved through the following modes:
Conciliation is the use of a conciliator who is a neutral third party who meets with disputing parties both separately and collectively in an attempt to resolve their differences and repair their relationship.
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ARBITRATION
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Mediation: a dynamic structured, interactive process where a neutral third party assists disputing parties in resolving conflicts through the use of specialised communication and negotiation techniques.